General Terms and Conditions
for Mobile Response Customers
Welcome to Nine Mobile, provided by Nine Multimedia, Inc.
Nine Mobile does not charge customers to receive SMS text message responses, broadcasts, information and alerts on the 85800 shortcode.
Standard Messaging Charges May Apply related to the service plan of a customers wireless carrier Plan.
These Terms of Service apply to the Customer experience. This is the mobile cell phone user who is Texting inbound a Call To Action keyword to the shortcode of 85800 or is receiving an information alert broadcast from the 85800 shortcode. Nine Mobile is the CDN Content Delivery Network that is providing the software and service to deliver the messages between brand marketers and customers.
If you have received a message or sent an SMS message to 85800 then you are Opted-in to a mobile alert or information service that is operating on the NineMobile.com network. When you send a specific keyword to 85800, you will receive a message response from the brand marketer / content provider that is related to the specific program and information requested from our system. If the program that you have selected has a periodic information alerts or updates, then you may be receiving occasional broadcast messages from the brand marketer / content publisher in relation to the program.
EXAMPLE:
Call to Action is posted on a billboard that says... "Text the keyword INFO to 85800, to get the latest news and special offers from XYZ sponsor"
Response: is delivered back to the customer cell phone... "From INFO. Thnx for texting. Here is a special alert for you. Go to www.brandinfo.com and see the new product. To Cancel txt STOP.
Nine Mobile does not send information that was not requested by a customer first. We follow the guidelines of the Mobile Marketing Association and the Wireless Cell Phone Carriers. We deliver our service to all major US carriers including Verizon, Att, T-Mobile, Boost, Sprint, AllTell, Cricket, Virgin, US Cellular.
Nine Mobile is happy to remove a customer from any mobile messaging list related to any program, any brand marketer, and any content publisher, at any time. Contact us with any questions or concerns so that we can maintain a high quality service to all customers. You can Opt-Out of any program by simply texting the word STOP to 85800, or email us at help@ninemobile.com , or visit our contact information posted here. Our tool free number is 877-398-3362
Nine Mobile is a product or Nine Multimedia Inc. of San Diego California. Located at 1253 Archer Street. San Diego, CA 92109.
We appreciate your use of our service and interest in the programs and content of our clients, partners, & publishers.
GENERAL TERMS AND CONDITIONS FOR MOBILE DELIVERY NETWORK CLIENTS
These Terms of Service apply to general commercial accounts ("Accounts"). Owners of Accounts shall be referred to as "Marketers." By using your Nine Mobile account and associated Nine Mobile mobile features (as described further below), you agree to be bound by the Terms of Service listed below (the "Terms").Definitions.
- Nine Multimedia Gateway Platform.
- Nine Multimedia's scalable proprietary wireless platform containing a core infrastructure and computer programs enabling the delivery of Content between the Company and the Interactive Wireless Devices of Subscribers through the Carriers.
- Carriers.
- Providers of wireless messaging services to Subscribers via wireless telecommunications networks. The Carriers with whom Nine Multimedia maintains connectivity (including via Third Party service entities that provide network connectivity services for message delivery to and from Carriers ("Third Party Aggregators")) as of the Effective Date include those listed in Schedule F. For purposes of this Agreement, the term "Carriers" shall include applicable Third Party Aggregators.
- Content.
- All data, information, and other content provided by Company to be sent to Interactive Wireless Devices of Subscribers via the Nine Multimedia Gateway Platform, including SMS and MMS.
- Content Standards.
- Written standards set by the Carriers from time to time which describe the type of Content that they will not transmit to Subscribers. For purposes of this Agreement, the Content Standards include the Content Standards established by the Carriers as of the Effective Date which are set forth on Schedule E attached hereto, and any additions, deletions or changes to such Content Standards that are hereafter announced by the Carriers from time to time.
- Customization Services.
- Customization Services shall have the meaning defined in Schedule B hereto.
- Delivery Services.
- The service of delivering the Company's Content to Carriers over the Nine Multimedia Gateway Platform.
- Documentation.
- The standard user documentation published by Nine Multimedia describing the use of the Application, including any tutorial presentation of the capabilities of the Application and any technical documentation that describes the design of the Application.
- Hosting Services.
- Hosting Services shall have the meaning defined in Schedule A hereto.
- Interactive Wireless Devices.
- Any and all wireless devices capable of sending and receiving SMS or displaying Content sent by the Company.
- MMA Guidelines.
- The Mobile Marketing Association's Consumer Best Practices Guideline and Privacy Code of Conduct established from time to time, including as maintained at http://www.mmaglobal.com/bestpractices.pdf, which are incorporated herein by this reference.
- Party(ies).
- The parties to this Agreement are collectively referred to herein as the Parties and each a Party.
- Premium Content Services.
- Delivery Services pertaining to Content delivered to Subscribers for a fee payable by the Subscriber, which fee will be shared by the Carrier, Nine Multimedia and the Company in the manner described in Schedule D hereto.
- Services.
- The Hosting Services, Customization Services and Delivery Services, collectively.
- SMS.
- A short message service text message with up to one hundred sixty (160) characters.
- Subscribers.
- Any and all persons who have Interactive Wireless Devices capable of receiving Content and who have subscribed to send and receive Content via the Nine Multimedia Gateway Platform through the Carrier(s).
- Third Parties.
- Any and all Persons not a Party to this Agreement.
Requirements to Use Services. Company agrees: (a) to provide true, accurate, current, and complete information about the Company and any Authorized User, including Company's e-mail address, either directly to Nine Multimedia or through the Services, (b) to maintain and promptly update the information to keep it true, accurate, current, and complete, (c) to accept communications from Nine Multimedia at its e-mail address. Company agrees that Nine Multimedia may provide notices, statements, and other communications to Company solely through e-mail, posting on the Services interface, or other electronic transmission. Company agrees to obtain access to the internet, either directly or through devices that access web-based content, and pay any service fees associated with such access. Company will provide all equipment necessary to make such connection to the Internet, including a computer and modem or other access device, as well as a web browser. The web browser must support SSL encryption in order for the security features of the Services to function.
Access to Services, Access Security and Passwords. The Services may be accessed only by the Company's employees, agents or representatives of the Company who are authorized by the Company to use the Services pursuant to this Agreement (hereinafter, an "Authorized User"). A unique login ID and password will be issued by the Nine Multimedia to each Authorized User designated in writing by the Company from time to time. Each Authorized User may only access the Services using the login ID and password assigned to the Authorized User, and no person may access the Services using a login ID and password other than the Authorized User to which the login ID and password are assigned. Company is responsible for the confidentiality and use of login ID(s), password(s), and account number(s) provided to the Company and any Authorized User. Company will be responsible for all electronic communications, including account registration and other account holder information, e-mail and financial, and other data ("Electronic Communications") entered through or under Company's or an Authorized User's access number(s), password(s) or account number(s). Nine Multimedia will act as though any Electronic Communications it receives under Company's or an Authorized User's access number(s), password(s) or account numbers(s) will have been sent by Company. Nine Multimedia may disclose Electronic Communications if required to by law or in the good faith belief that such disclosure is reasonably necessary to: (a) comply with a legal process, (b) enforce this Agreement, (c) respond to claims that any Electronic Communications violate the rights of third parties, or (d) protect the rights, property, or personal safety of Nine Multimedia, its users, or others. Company agrees to notify Nine Multimedia immediately of any loss or theft or unauthorized use of any login ID(s), password(s) and/or account number(s). As a further condition to use of the Services, the Nine Multimedia may require that each Authorized User agree to use the Services in accordance with this Agreement and Nine Multimedia's terms of service, as announced from time to time, which Agreement shall be in the form of a webpage containing the terms and conditions of service to which the Authorized User will have to consent in order to access the Services.
Changes in Services. The Services pursuant to this Agreement shall be subject to modification in a manner applicable to all customers of the Services, including as a result of changes made by the relevant Carrier(s) to the corresponding services provided by the Carrier(s) to Nine Multimedia. If any such change is made which has any effect on the rights and obligations of the Parties hereunder, then (i) Nine Multimedia shall use commercially reasonable efforts to notify Company in writing of the relevant changes as soon as reasonably practicable, and (ii) such change shall be automatically binding on the Company.
Payment Policy. Unless otherwise stated in writing in the attached Schedules, all invoices are due upon receipt. Balances over fifteen (15) days past due shall bear interest at the rate of 2.0% per month until paid. In addition, Nine Multimedia has the right to suspend performance under this Agreement at any time that the Company is in default hereunder. In addition, in the event the Company fails to pay any past due amount hereunder, Nine Multimedia may set off any other amounts that Nine Multimedia owes the Company against such amount. In the event that a Schedule hereto does not refer to any specific pricing for any Service (or part thereof), then such Service (or part thereof) shall be provided at Nine Multimedia's then current standard charges, which Nine Multimedia will provide to Company upon request. In addition to the fees set forth on Schedule D, Company shall be responsible for Carrier-specific charges (e.g., program/campaign application fees), if any, which Nine Multimedia will pass-through to Company at cost.
Taxes. The Company agrees to pay any sales, use, or other tax (excluding any tax that is based on Nine Multimedia's income), duty, or other charge of any kind or nature that is levied or imposed by any governmental authority or regulatory body in connection with this Agreement or the Services provided hereunder.
Term. This Agreement shall remain in effect for a period of one (1) year after the activation date of the Services ("Initial Term") unless sooner terminated pursuant to the terms hereof. This Agreement shall automatically renew for successive one (1) year terms ("Renewal Terms"; the Initial Term and all Renewal Terms, the "Term") upon expiration of the Initial Term or any Renewal Term unless either Party hereto provides notice to the other Party of its intent not to renew this Agreement at least ninety (90) days in advance of the scheduled expiration of the Initial Term or any Renewal Term.
Termination. This Agreement may be terminated by either Party only upon breach by the other Party of the terms contained herein and failure to cure same within thirty (30) days after receipt of notice from the non-breaching Party describing the alleged breach. Upon expiration or termination of this Agreement for any reason, Company shall, upon receipt of an invoice, pay to Nine Multimedia all undisputed amounts owed hereunder as of the effective date of termination within thirty (30) days of receipt of such invoice.
Confidential Information. Each Party (the "Receiving Party") undertakes to retain in confidence the terms of this Agreement and all other non-public information, pricing, business methods, technology, materials and know-how of the other Party disclosed or acquired by the Receiving Party pursuant to or in connection with this Agreement which is either designated as proprietary and/or confidential or, by the nature of the circumstances surrounding disclosure, ought in good faith to be treated as proprietary and/or confidential ("Confidential Information"); provided that each Party may disclose the terms and conditions of this Agreement to its parent, subsidiaries, and affiliates and to its immediate legal and financial consultants on a confidential basis in the ordinary course of its business. Neither Party shall use any Confidential Information with respect to which it is the Receiving Party for any purpose other than to carry out the activities contemplated by this Agreement. Each Party agrees to use commercially reasonable efforts to protect Confidential Information of the other Party, and in any event, to take precautions at least as great as those taken to protect its own confidential information of a similar nature. Each Party shall also notify the other promptly in writing in the event such Party learns of any unauthorized use or disclosure of any Confidential Information that it has received from the other Party, and will cooperate in good faith to remedy such occurrence to the extent reasonably possible. The restrictions set forth in this Paragraph shall not apply to any information that: (i) was known by the Receiving Party without obligation of confidentiality prior to disclosure thereof by the other Party; (ii) was in or entered the public domain through no fault of the Receiving Party; (iii) is disclosed to the Receiving Party by a Third Party legally entitled to make such disclosure without violation of any obligation of confidentiality; (iv) is required to be disclosed by applicable laws or regulations (but in such event, only to the extent required to be disclosed); or (v) is independently developed by the Receiving Party without reference to any Confidential Information of the other Party. Upon request of the other Party, each Party shall return to the other all materials, in any medium, which contain or reveal all or any part of any Confidential Information of the other Party. Each Party acknowledges that breach of this Section by such Party would result in irreparable harm to the other Party, for which money damages would be an insufficient remedy, and therefore that the other Party shall be entitled to seek injunctive relief to enforce the provisions of this Paragraph. Such restrictions shall remain in effect during the term hereof and for a period of two (2) years after termination of this Agreement for any reason; provided, however, that if any such Confidential Information constitutes a trade secret (as defined in the Georgia Trade Secrets Act), such restrictions shall remain in effect for so long beyond such period as such Confidential Information continues to qualify as a trade secret as so defined. This Paragraph shall survive termination of this Agreement.
Subscriber Information. Company shall use and handle all Subscriber information subject to all laws, rules, regulations, codes, guidelines, and all MMA Guidelines and Carrier policies and directives in force from time to time applicable to confidentiality and personal data protection. Company understands and agrees that Carrier(s) shall exclusively own all information that they and their affiliates collect directly from Subscribers, from Subscriber's usage of Interactive Wireless Devices on the Carriers' networks or roaming partner networks, or from Carriers' web site including, without limitation, personally identifiable information, such as name, home and e-mail address, wireless telephone number and residential telephone number. Company shall not authorize or encourage any Third Party to collect any Subscriber information in connection with any of the Services contemplated by this Agreement. If Company collects any such Subscriber information, Company may only use such information to the extent necessary to deliver Content to Subscribers and thereafter must destroy such information. In no event may Company disclose Subscriber information to any Third Party.
Intellectual Property Rights of Company. The Company retains all right, title and interest in and to its trademarks, service marks, logos and other proprietary indicia. The Company shall have all rights, title and interest in and to all software, documentation, derivative works and other intellectual property rights that are acquired, developed, designed, created or contributed by Company in relation to the Company System.
Intellectual Property Rights of Nine Multimedia. All title and rights of ownership in the Application, the Documentation and Services, as well as enhancements, modifications, derivative works or changes made by Nine Multimedia to the Application, the Documentation and the Services, remain with Nine Multimedia and are protected by trademark, copyright, patent and/or trade secret laws. In addition, Nine Multimedia retains all right, title and interest in and to its trademarks, service marks, logos and other proprietary indicia that are acquired, developed, designed, created or contributed by Nine Multimedia in relation to the Application or Services. Company agrees to take all reasonable steps necessary to protect Nine Multimedia's proprietary rights in the Application, Documentation and the Services. Nine Multimedia represents and warrants that the Application and the Services do not infringe any United States patent, copyright, trademark, trade secret, or any other proprietary right of any Third Party, and hereby indemnifies and holds the Company, its affiliates and its customers harmless against any claim of infringement from a Third Party. In the event the continued use of the Application or the Services is held or is likely to be held to constitute an infringement, Nine Multimedia, at its expense, may (i) modify the Application or Services so that they are non-infringing so long as the Application or Services, as modified, performs substantially the same functions that it performed before the modification, (ii) procure for the Company the right to continue using the Application or the Services, or (iii) allow the Company to terminate this Agreement without liability to Nine Multimedia.
DISCLAIMER OF WARRANTIES. THE APPLICATION AND THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER, AND NINE MULTIMEDIA DISCLAIMS ALL WARRANTEES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. COMPANY ACKNOWLEDGES THAT NINE MULTIMEDIA MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE QUALITY, RELIABILITY, TIMELINESS, OR SECURITY OF THE APPLICATION OR SERVICES AND DOES NOT REPRESENT OR WARRANT THAT THE APPLICATION OR SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, FREE FROM UNAUTHORIZED ACCESS (INCLUDING THIRD PARTY HACKERS OR DENIAL OF SERVICE ATTACKS), THAT THE CONTENT WILL BE KEPT CONFIDENTIAL OR THAT ALL OR ANY CONTENT WILL BE DELIVERED OR RECEIVED. THIS SECTION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
LIMITATION OF LIABILITY. THE PARTIES HAVE NEGOTIATED THIS AGREEMENT WITH DUE REGARD FOR THE BUSINESS RISK ASSOCIATED WITH THE ARRANGEMENTS DESCRIBED IN THIS AGREEMENT. EXCEPT FOR LIABILITIES SUBJECT TO THE INDEMNITY PROVISIONS OF THIS AGREEMENT OR FOR FEES DUE NINE MULTIMEDIA BY COMPANY, UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY IN ANY MANNER, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR ANY OTHER THEORY, FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM THE SERVICES. THIS LIABILITY LIMITATION APPLIES EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, ANTICIPATED PROFITS OR LOST BUSINESS, AND EVEN IF THE DAMAGES WERE OR WERE NOT REASONABLY FORESEEABLE. IN ANY CASE, THE CUMULATIVE AGGREGATE LIABILITY OF EACH PARTY FOR ALL LOSSES, CLAIMS, SUITS, CONTROVERSIES, BREACHES OR DAMAGES FROM ANY CAUSE WHATSOEVER (OTHER THAN CLAIMS SUBJECT TO THE INDEMNITY PROVISIONS OF THIS AGREEMENT OR FOR FEES DUE NINE MULTIMEDIA BY COMPANY) AND REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY SHALL BE LIMITED TO THE ACTUAL DIRECT OUT-OF-POCKET EXPENSES THAT ARE REASONABLY INCURRED BY THE NON-BREACHING PARTY AND SHALL NOT EXCEED THE LESSER OF: (I) $1,000, OR (II) THE AMOUNT PAID BY COMPANY TO NINE MULTIMEDIA DURING THE YEAR BEFORE THE DATE THE BREACH OCCURRED. COMPANY SPECIFICALLY UNDERSTANDS AND AGREES THAT NINE MULTIMEDIA SHALL NOT BE LIABLE TO COMPANY OR THE CUSTOMERS OF COMPANY FOR ANY CONTENT DELETED OR NOT DELIVERED, REGARDLESS OF THE REASON FOR DELETION OR NONDELIVERY, INCLUDING, WITHOUT LIMITATION, MESSAGE PROCESSING, TRANSMISSION ERRORS OR SMS SERVICE FAILURES; AND NINE MULTIMEDIA SHALL NOT BE LIABLE TO COMPANY OR THE CUSTOMERS OF COMPANY FOR ACTS OR OMISSIONS OF ANY THIRD PARTY, OR FOR INFORMATION PROVIDED THROUGH THE COMPANY SYSTEM, OR FOR CAUSES BEYOND THE REASONABLE CONTROL OF NINE MULTIMEDIA. THIS SECTION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Company Indemnity. Company, at its own expense, will indemnify, defend and hold harmless Nine Multimedia, its Affiliates, and the Carrier(s) through whom Content is routed and their respective employees, representatives, agents, officers and directors against any claims, losses, liabilities, costs, expenses or damages (including reasonable attorney's fees) incurred by reason of any claim, demand, lawsuit or action initiated by Third Parties based on or relating to: (i) any breach by Company of any of its representations and warranties in this Agreement; (ii) any services provided by Company or its subcontractors relating to the Services provided under this Agreement; or (iii) an allegation that all or any part of the Content provided by Company, a message transmission by a Subscriber to Company or Company's use of any Services violates any local, state or federal law, rule, or regulation, the Carrier Standards and/or the MMA Guidelines ("Claims"). In this regard, Nine Multimedia will promptly notify Company of Claims, and it will permit Company to assume and control the defense of Claims. Nine Multimedia, however, will have the right to employ separate counsel and participate in the defense of Claims. Company shall have the sole authority to defend, compromise, settle or otherwise dispose of the Claims; provided that Company shall not agree to any disposition or settlement of a Claim that admits liability or imposes duties of performance or payment on Nine Multimedia without Nine Multimedia's prior written consent. In the event the Parties agree to settle Claims, Company agrees not to publicize the settlement without first obtaining Nine Multimedia's written permission.
Remedies. Each Party acknowledges that breach by it of certain of the terms set forth herein, including any breach arising out of or relating to an alleged violation of the other Party's intellectual property rights, would result in irreparable harm to the other Party for which monetary damages alone would be an insufficient remedy. Thus, although nothing herein will prohibit pursuit of any remedies available against any Party under applicable law (which shall be cumulative with those remedies set forth herein), each Party specifically agrees that, in the event of any threatened or actual breach of any such terms by it, the other Party shall be entitled to injunctive relief or other similar remedy from a court of competent jurisdiction.
Governing Law; Attorney's Fees. This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia applicable to contracts made in Georgia by persons domiciled in Atlanta, Georgia and without regard to its principles of conflicts of laws. The Parties expressly consent to jurisdiction and venue in the state and federal courts located in Fulton County, Georgia, and the Northern District of Georgia, United States of America, as the exclusive jurisdictions and venues for any and all matters arising out of or pertaining to this Agreement. Either Party shall be entitled to recover its attorney's fees and costs from the other Party in the event it utilizes the services of an attorney to enforce any provision of this Agreement or to collect any amounts due hereunder, and it is the prevailing Party.
Mutual Representations and Warranties. Each Party to this Agreement represents and warrants that: (a) it has the full corporate right, power and authority to enter into this Agreement and to perform the acts required; (b) its actions in connection with this Agreement will be performed in compliance with all applicable laws, rules and regulations; (c) its execution of this Agreement and performance of its obligations under this Agreement do not and will not violate any other agreement to which it is a Party; and (d) this Agreement will constitute the legal, valid and binding obligation of such Party when executed and delivered.
Force Majeure. Neither Party shall be liable for any delay or failure to perform per the terms of this Agreement caused by Acts of God or other causes beyond the parties' control and without fault or negligence. In such event, either Party may suspend this Agreement in whole or in part for the duration of the delaying cause. Both parties shall resume performance under this Agreement immediately after the delaying cause ceases and the initial term of this Agreement shall be extended for a period of time equivalent to the length of time the excused delay occurred.
Relationship of Parties. Nothing contained in this Agreement shall be construed to create a partnership, agency, joint venture, or employer/employee relationship between the parties. Neither Party has the authority to assume or create any obligation or responsibility, express or implied, on behalf of, or in the name of, the other Party or to bind such other Party in any way. Each Party shall be responsible for wages, taxes, withholding, insurance, hours and conditions of employment of its personnel during the term hereof.
Assignment. This Agreement may not be assigned by either Party without the written consent of the other Party; provided, however, Nine Multimedia may assign this Agreement to any affiliate of Nine Multimedia or to any entity acquiring all or substantially all of assets of Nine Multimedia. Either Party may also assign this Agreement as collateral to any entity providing financing to such Party. Any assignments to a financing Party shall not relieve Nine Multimedia from its obligations under this Agreement. This Agreement shall be binding upon and shall inure to the benefit of the successors and permitted assigns of Company and Nine Multimedia.
Miscellaneous Provisions. This Agreement and the representations, warranties and covenants contained herein shall survive consummation of the transactions herein contemplated. If any provision of this Agreement is held invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall in no way be affected or impaired thereby. This Agreement may be executed in any number of counterparts, each of which shall constitute an original. Section headings have been inserted in this Agreement as a matter of convenience and for reference only and it is agreed that such section headings are not a part of this Agreement and shall not be used in the interpretation of any provision of this Agreement. Whenever used herein, the singular shall include the plural, the plural shall include the singular, and the use of any gender shall be applicable to all genders.
Entire Agreement; Modifications. This Agreement constitutes the entire agreement between the parties hereto and all prior agreements, understandings, obligations or statements by and between the parties concerning the subject matter hereof will be merged into and be superseded by this Agreement and shall be of no further force and effect. No failure or delay on the part of any Party in exercising any right, power, privilege or remedy arising hereunder shall operate as a waiver thereof; nor shall any single or partial exercise of any right, power, privilege or remedy preclude any other or future exercise thereof or the exercise of any other right, power, privilege or remedy. No notice to or demand on any Party in any case shall entitle it to any other or further notice or demand in similar or other circumstances. No modification, amendment or waiver of any provision of this Agreement, nor any consent to any departure by any Party from the terms hereof, shall be effective unless the same be in writing and signed by all parties hereto.
SOFTWARE LICENSE AGREEMENT
Definition of Application. The Application is computer software owned by Nine Multimedia known as Content Gateway, Mobile Media Storefront, Media Content Library Database, Video Transcoding Server, and Campaign Manager.
Grant of License. Nine Multimedia hereby grants Company a limited, nonexclusive, nontransferable license to use the Application to facilitate and manage the delivery of Content over the Nine Multimedia Gateway Platform in accordance with the terms set forth herein. Company shall not, nor shall it permit others to: (a) use the Application outside of the context set forth herein or for purposes other than those set forth herein; (b) download, copy, recreate, disassemble, modify, translate, reverse engineer or decompile the Application; or (c) assign, sell, sublicense, lease, or otherwise transfer Company's right to use the Application as set forth herein. The Company shall also be entitled to all updates and upgrades to the Application and Documentation that are produced from time to time by Nine Multimedia in its sole discretion and offered to Nine Multimedia customers without fee.
Access to Application. The Application shall reside on one or more computers hosted and managed by Nine Multimedia that are accessible only by the internet (the "Hosting Services"). The Company shall be responsible for the acquisition, configuration, monitoring, maintenance and management of all hardware and software at the Company's location necessary to access the Application, including local area networks, computers, software, telecommunications, internet access and devices.
Setup Services. Nine Multimedia shall provide basic training assistance on usage of the Application, including phone support and, if required, NetMeeting sessions to explain the use of the Application and review the Documentation provided in association with the Application.
Modifications to Application. Nine Multimedia shall not be obligated to make any alteration, modification, customization or enhancement to the Application that is necessary or desired for the Company's internal purposes, and any such alteration, modification, customization or enhancement shall only be made by Nine Multimedia at the Company's expense on such terms that are set forth in Schedule B attached hereto or a separate writing between Nine Multimedia and the Company.
Limited Warranty. Nine Multimedia warrants that for a period of ninety (90) days after implementation of the Application, the Application shall substantially perform in accordance with the Documentation. Company's sole and exclusive remedy and Nine Multimedia's sole liability shall be for Nine Multimedia, at Nine Multimedia's sole option, to (i) replace the Application that does not meet the limited warranty, (ii) attempt to correct any defects which Company finds in the Application during the warranty period, or (iii) refund the license fee for the Application. Any replacement Application received by Company shall be warranted for the remainder of the original warranty period or for thirty (30) days, whichever is longer. If Company discovers a defect in the Application during the warranty period, Company shall provide written notice to Nine Multimedia that includes (i) a statement that the Application does not substantially perform in accordance with the Documentation, (ii) a list of defects in the Application, (iii) detailed information regarding each defect. The limited warranty shall be null and void if (i) Company modifies or changes its copy of the Application in any way, or if any failure of the Application resulted from accident, misuse, abuse, or misapplication by Company, or its employees or agents, (ii) errors or defects are attributable to equipment malfunction, products other than the Application, use of the Application in conflict or contravention of the Documentation or the terms of this Agreement, or accident, neglect, misuse, or abuse of the Application; or (iii) Company does not provide the written notice to Nine Multimedia as provided herein. Nine Multimedia does not warrant that the operation of the Application will be uninterrupted or error free or that all defects in the Application will be corrected.
CUSTOMIZATION AND SETUP SERVICES
Customization Services. Nine Multimedia offers certain developmental and professional services to design and develop modifications or enhancements (hereinafter, "Modifications") to current or future Applications that utilize the Nine Multimedia Gateway Platform (hereinafter, the "Customization Services"). The ultimate scope of such Customization Services, whether for design development, custom programming or other agreed upon services, shall be based upon the needs and determinations of Company as reflected in an applicable statement of work ("Statement of Work") and shall only be undertaken by Nine Multimedia pursuant to a prior written Statement of Work entered into by the parties or as set forth herein.
Statement of Work. Nine Multimedia shall not be obligated to make any Modifications to an Application unless the Company and Nine Multimedia execute a Statement of Work to evidence the terms and conditions under which the Modifications will be made. From time to time, either Company or Nine Multimedia may initiate a draft Statement of Work for the others' consideration. Once finalized with authorized signatures, the Statement of Work shall be an addendum to and subject to the conditions and terms of this Agreement. Each Statement of Work shall, at a minimum, include the following before services begin:
- commencement date;
- scope and definition of services to be performed;
- staffing committed by both Nine Multimedia and Company;
- deliverables and dependencies committed by both parties;
- interim milestones, if any, and final completion date;
- budget estimate, or firm price if explicitly agreed, and billing schedule;
- incorporation of this Agreement by reference; and
- authorized signatures.
The parties may specify any further terms and conditions that are to be made part of the Statement of Work. The deliverables under a Statement of Work shall be deemed accepted by Company when such deliverable(s) have been implemented or delivered by Nine Multimedia and made ready for use in accordance with the installation and operating specifications of the Statement of Work and Nine Multimedia has tested the deliverable to insure that it operates in accordance with the specifications contained in the Statement of Work.
Ownership of Work Product of Customization Services. The Company and Nine Multimedia agree that Nine Multimedia shall be the sole owner of any Modifications to an Application that are created as a result of any Statement of Work, and that the Company shall be entitled to use the Modifications on the same terms, and to the same extent, as the Company is authorized to use the Application. In addition, Nine Multimedia shall retain the right to use the ideas, concepts, tools, templates, methods, processes, know-how, organization techniques and other intellectual property used by it in the development of the Modifications requested by the Company. Company acknowledges that Nine Multimedia is in the business of licensing the Application and the Nine Multimedia Gateway Platform to others, and providing Hosting and Delivery Services associated therewith, and that Nine Multimedia may develop Modifications for other parties that are identical or similar to the Modifications developed for the Company. Nothing contained herein shall preclude or inhibit Nine Multimedia from developing, marketing, using, licensing, providing or selling any products or services to third parties that are similar or identical in function, design or otherwise to those provided to the Company.
Limited Warranty. Any Modification to an Application shall be deemed a part of the Application, and Nine Multimedia warrants the Modification only to the same extent that its warrants the Application, except that the time period during which Nine Multimedia warrants the Modification shall be for ninety (90) days from the installation of the Modification.
CONTENT DELIVERY SERVICES
SMS & MMS Content Delivery Service.
Nine Multimedia Gateway Platform. Nine Multimedia agrees to use commercially reasonable efforts to deliver Content provided by the Company to Carriers (for delivery to Subscribers) by means of the Nine Multimedia Gateway Platform as described in this Agreement. Nine Multimedia is responsible for obtaining and maintaining at its sole cost and expense the Nine Multimedia Gateway Platform, and the Company shall not have any liability for the Nine Multimedia Gateway Platform.
The Company System. The Company is responsible for obtaining and maintaining at its sole cost and expense the its system (the "Company System") for delivering or receiving Content to or from the Nine Multimedia Gateway Platform, and Nine Multimedia shall not have any liability for the Company System.
Company's Communications with Nine Multimedia Gateway Platform. The Company shall provide the connection between the Company System and the Nine Multimedia Gateway Platform at its own costs and expense. The Company shall deal directly with the relevant telecommunications company for service recovery issues should the connection(s) fail. The Company will be responsible for maintaining security of the connection between the Company System and the Nine Multimedia Gateway Platform. The connection must be achieved through a persistent physical or logical connection (such as a frame relay or virtual private connection) ("Persistent Connection") per written specifications provided by Nine Multimedia. The Company must comply with all reasonable security requirements and procedures established by Nine Multimedia for the Persistent Connection. The Company and Nine Multimedia shall provide each other with such technical and other assistance as is reasonably necessary in connection with the testing and connection of the Nine Multimedia Gateway Platform and the Company System.
Compliance with Laws, Regulations and Carrier Guidelines. The Company shall comply with all applicable laws, rules, regulations, directives, statements, codes of practice, and MMA Guidelines and applicable Carrier guidelines with respect to the Delivery Services, text messaging in general and otherwise in connection with performing its obligations under this Agreement.
Content Format. The Company shall provide Content to the Nine Multimedia Gateway Platform in such format as Nine Multimedia may require from time to time. Nine Multimedia may amend the formats required for the Services by providing reasonable advance notice thereof. The Company shall provide at least thirty (30) days advance written notice to Nine Multimedia for any change in the formatting of the Content. Content Delivery Limitations. The Nine Multimedia Gateway Platform forwards Content delivered by the Company to Carriers for forwarding to Subscribers of the Carrier. However, Nine Multimedia is not obligated ensure the delivery of Content by Carriers to Subscribers, and the Company agrees that the Nine Multimedia bears no liability to the Company or any Third Parties in the event a Carrier does not forward Content to a Subscriber. Upon request, Nine Multimedia will provide its standard reports to the Company indicating whether Content has been delivered to Subscribers.
Limitations on Content.
Content Standards. The Company agrees to adhere to the Content Standards, and any changes to the Content Standards required by the Carriers from time to time, and agrees that no Content shall violate the Content Standards. In the event the Company fails to comply with the Content Standards, Nine Multimedia, in addition to all other remedies available to it at law and equity, may suspend the Delivery Services after providing written notice of the breach, until such breach has been cured. If the Company fails to cure the breach within 30 days of Nine Multimedia's written notification to the Company, Nine Multimedia may terminate this Agreement without further liability, obligation or penalty.
Blacklisted Numbers. The Company acknowledges that some or all Carriers have implemented a "blacklist" that contains the mobile phone numbers for Subscribers that do not want to receive text messages. If and when Carriers provide this blacklist to Nine Multimedia, Nine Multimedia will provide the blacklist to the Company, in which case the Company will not send any Content to any number on the blacklist.
Content Disclaimer. The Company agrees that Nine Multimedia and/or the Carriers, in their sole discretion, may reject sending all or part of any Content to Carriers. Nine Multimedia will notify the Company in writing within five (5) business days if Content is being rejected by Nine Multimedia and the reasons for the rejection. The Company agrees that Nine Multimedia will not be liable for rejection of any Content. The Company is solely responsible for ensuring that the Content it supplies is accurate, complete and correct, and shall be solely responsible for all claims or liability arising from the distribution and publication of Content. Nine Multimedia shall have no obligation to read, proofread or correct any Content supplied by the Company, nor shall have any responsibility for the accuracy, completeness or correctness of any Content supplied by the Company, nor shall it have any obligation to read any Content to determine whether it contains Confidential Information.
Filtering. Nine Multimedia reserves the right to filter or have filtered Content without the prior written permission of the Company, without assuming any obligation to filter such Content, to ensure compliance with this Agreement, Nine Multimedia agreements with Third Parties and applicable laws and regulations. Any blocked Content will not be deemed to have been delivered to Carriers for purposes of determining applicable fees.
Third Party Consents for Content. The Company agrees not to send Content that requires a Third Party consent unless it has obtained that consent in writing. Nine Multimedia may delay or suspend the delivery of any Content until the Company has provided Nine Multimedia with evidence, reasonably satisfactory to Nine Multimedia, that the Company is authorized to send the Content.
Suspension. Nine Multimedia may, without terminating this Agreement and without any liability to the Company or any Third Party, immediately suspend part or all of the Delivery Services or the link between the Nine Multimedia Gateway Platform and the Company System due to any of the conditions set forth below. Nine Multimedia will notify the Company as soon as reasonably possible and if such suspension is a direct result of any action by the Company, the Company will take reasonable steps to fix such problems. The reasons for possible suspension include but are not limited to:
- Nine Multimedia's reasonable belief that it is obligated to comply with an order, instruction or request of any court, administrative tribunal, governmental or regulatory body;
- Nine Multimedia's maintenance or repair of the Nine Multimedia Gateway Platform;
- Nine Multimedia's belief that the Content and/or the use of the Delivery Services or any part thereof is in violating the law, the Carrier Standards, the MMA Guidelines or the terms of this Agreement;
Unauthorized or fraudulent use of the Delivery Services, or if the Company's use of the Delivery Services is causing or may cause damage to the Nine Multimedia Gateway Platform or to a Carrier's system; or
Any breach by the Company of its obligations to Nine Multimedia.
Forecast. If and when requested by Nine Multimedia, the Company shall provide to Nine Multimedia an estimate ("Forecast") of its usage of the Delivery Services. This Forecast will be for at least three (3) months, and thereafter a three (3) month Forecast shall be provided at the start of each calendar quarter (January 1st, April 1st, July 1st, October 1st) within at least the first ten (10) days of the applicable quarter. These Forecasts shall include the estimated number of total mobile originate and mobile terminate messages to be forwarded by Nine Multimedia, Content traffic patterns, and peak messages per second. The Company shall inform Nine Multimedia, as far in advance as possible, of any anticipated increase in the volume of messages to be transmitted or received by the Company. Nine Multimedia shall have the right to regulate such volume or shut down the Delivery Services with written notice to the Company if Nine Multimedia reasonably suspects or determines that the Nine Multimedia Gateway Platform, the Delivery Services, any Nine Multimedia services or any Carrier service will be materially impaired by such number of messages. Nine Multimedia will work with the Company to develop a traffic pattern that will not impair the Nine Multimedia Gateway Platform or Carrier systems as a result of increased traffic estimates.
Subscriber Opt-in/Opt-out Mechanism. Company agrees to comply with, and be solely responsible for compliance with, all "opt-in" and "opt-out" requirements for receiving messaging (including Content) under all applicable laws, Carrier Standards and MMA Guidelines. Company shall provide a short code response, website, and customer care email in which Subscribers can indicate to Company whether they wish to receive or cease receiving Content. For example, a response of "stop" to a text message would mean that the subscriber has "opted out" and should no longer receive test messages from the Company. The Company shall immediately comply with any Subscriber request to cease receiving Content. The Company shall provide contact information (at a minimum an email address) for the Company's customer service at the same time and in a noticeable location (i.e., on the same web page or in the same SMS) as Subscribers register for the Company's Delivery Services. The Company must include an obvious notice that "other charges may apply" at the same time and location (i.e., on the same web page or in the same SMS) as Subscribers register for the Company's Delivery Services.
Representations and Warranties of Company. Company represents, warrants and covenants to Nine Multimedia that the Content (a) will not contain any material that is obscene, profane, libelous or defamatory; (b) will not violate or infringe any copyright, patent, trademark or trade secret or right of privacy or publicity or any other personal or proprietary right of Nine Multimedia or any Third Parties; (c) will comply with the law, Content Standards and MMA Guidelines; and (d) at the time of delivery to Nine Multimedia, will not contain any viruses, worms, trap doors, back doors, timers, clocks, counter or other limiting routines, instructions or designs. Company further represents and warrants that it will not use the Delivery Services, or allow any Third Parties to use the Delivery Services, in violation of the law, Content Standards or MMA Guidelines to engage in any spamming, mail-bombing, spoofing or any fraudulent, illegal, unauthorized or improper use.
Carrier Customer Service Costs. If any Carrier makes a charge to or deduction from payments to Nine Multimedia for Premium Content Services, then Nine Multimedia shall be entitled to recover from the Company the amount of any such charges or deductions. Nine Multimedia agrees to provide the same level of detail (related to the charges) to the Company that is provided to Nine Multimedia by the Carriers.
Indemnification under Company Agreements. When Company negotiates agreements with its customers where the Delivery Services may be used, Company will use commercially reasonable efforts to include in Company's customer agreements indemnification rights against such customers for any claims, suits, actions or proceedings which would constitute Claims under this Agreement. Upon written request by Nine Multimedia and subject to Company's confidentiality obligations with respect to its customers, Company will notify Nine Multimedia of the extent to which it has obtained such indemnification rights against Company's customers. Company's compliance with this Section does not relieve it of its indemnification obligations under this Agreement.
CARRIER MANDATED CONTENT STANDARDS
The Carriers prohibit the delivery of Content over their systems of the type listed below, and reserve the right to amend their list of prohibited Content at any time. Accordingly, Company may not submit Content to the Nine Multimedia Gateway Platform of the type listed below. The list does not apply to Subscriber originated messages. Nine Multimedia reserves the right, in its sole discretion, to modify the list upon written notice to Company, including as required by any Carrier.
- Unlawful, obscene, profane, threatening, libelous, slanderous, defamatory or otherwise objectionable.
- Facilitates an illegal activity.
- Sexually explicit content or language.
- False, misleading or likely to mislead or deceive (including, without limitation, information relating to the source or the author of the message).
- Violates any intellectual property rights or any other rights of any person or entity.
- Invades any person's privacy.
- Unlawfully promotes or incites hatred (including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable law).
- Contains any spamming or flooding element or any advertising, marketing or promotional materials or information, solicitations, chain letters, pyramid schemes, investment opportunities or schemes or other unsolicited messages, contents or information except with the prior consent of Nine Multimedia, Carrier(s) and the Subscribers.
- Alcoholic beverage-related (beer, wine, liquor, etc.).
- Tobacco-related (cigarettes, cigars, pipes, chewing tobacco, etc.).
- Guns/weapons-related (firearms, bullets, etc.).
- Illegal drugs-related (marijuana, cocaine, etc.).
- Pornographic-related (adult themes, sexual content, etc.).
- Crime-related (organized crime, notorious characters, etc.).
- Violence-related (certain games, etc.).
- Death-related (funeral homes, mortuaries, etc.).
- Gambling-related (casinos, lotteries, etc.).
- Carrier competitor-related (e.g., providers of telecommunication services, providers of comparison shopping for telecommunications services, etc.).
- Involves a copy or parody of current or past Carrier products or services.
- Involves an implied affiliation, association or endorsement by, or favored status with, any Carrier.
- Severity Level 1 is a Solution Error that makes the general use of the Services impossible and that cannot be circumvented or avoided on a temporary basis. The condition requires an immediate solution that is not already available. Nine Multimedia will initiate an effort to replicate and verify the reported Solution Error within one (1) hour of receiving the problem report, provide continuous effort to arrive at a fix or work-around, and will use commercially reasonable efforts to provide Company with a fix or work around within twenty-four (24) hours of receiving the problem report. Company shall be updated on the current status of Severity Level 1 problems by telephone or email every two (2) hours during normal business hours.
- Severity Level 2 is a Solution Error that makes the general use of the Services difficult and that can be circumvented or avoided on a temporary basis. Nine Multimedia will initiate an effort to replicate and verify the reported Solution Error within two (2) hours of receiving the problem report, and will provide Company with a fix or work-around within three (3) business days of receipt of the problem report.
- Severity Level 3 is all other reported Solution Errors that are not covered in Severity Levels 1 or 2. Nine Multimedia will begin work on such problem identification and verification within two (2) business days of receipt of the report of the problem, and will provide Company with a proposed fix or work-around within 7 business days.
- interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
- intentionally or unintentionally violate any applicable local, state, national or international law, and any regulations or self-regulatory scheme having the force of law;
- provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act;
- copy the code for the Nine Mobile system and embed it into other Content, web pages, documents, communications or transmissions or ask others to embed it into other Content, web pages, documents, communications or transmissions except as enabled by the use of Nine Mobile widgets and data feeds designed to display Content on other web sites with the appropriate Nine Mobile branding and hyperlinks to the Service;
- use any robot, spider, other automatic device or manual process to monitor or copy the Content or web pages, or use any device, software or routine to bypass Nine Mobile's robot exclusion headers or to interfere or attempt to interfere with the proper working of the Nine Mobile site or any activities conducted thereon, including taking any action that imposes an unreasonably large load on the Nine Mobile infrastructure.
- Nine Mobile is obligated or advised to comply with an order, instruction, directive or request of a Governmental Body or Network Operator which necessitates that it do so, in the sole discretion of Nine Mobile;
- Nine Mobile has reason to believe that the Marketer is in breach of any of the obligations under these Terms or a Service Order and provides written notice of reasons; or
- one or more of the Network Operators upon which the provision of the Services is dependent suspends its provision of those services to Nine Mobile.
LIST OF CURRENT CARRIERS
Set forth below are the Carriers as of the Effective Date. There can be no assurances that (i) the Company's service will be accepted by one or all of the foregoing Carriers, or (ii) that all or any of the Carriers will maintain connectivity with Nine Multimedia.
| Carrier | Non-Premium Service | Premium Service |
|---|---|---|
| Alltel | Yes | Yes |
| AT&T | Yes | Yes |
| Dobson Cellular | Yes | Yes |
| Sprint Nextel | Yes | Yes |
| SunCom | Yes | Yes |
| T-Mobile | Yes | Yes |
| US Cellular | Yes | Not currently available |
| Verizon Wireless | Yes | Yes |
SERVICE LEVEL STANDARDS FOR DELIVERY SERVICES
Set forth herein are the terms and conditions by which Nine Multimedia will deliver and Company will receive maintenance and support of the Nine Multimedia Gateway Platform necessary for the continuous functioning and performance of the Delivery Services, and the Hosting Services for the continuous functioning and delivery of the Application.
Uptime Monitoring and Reporting. Nine Multimedia will ensure that the performance and availability of the Services are monitored on a continuous basis. Nine Multimedia employs commercially available fault monitoring systems to identify and act on failures realized in the Services. Nine Multimedia will provide written root cause analysis for any Severity Level one outage.
Uptime Commitment. Nine Multimedia guarantees the Services will be operating properly and available to Company and Subscribers at least ninety-eight percent (95%) of the time during each month, excluding Excusable Downtime ("Uptime Commitment"). "Excusable Downtime" includes the following: (i) scheduled downtime and maintenance set forth herein; (ii) the acts or omissions of Company or its customers, users, employees, agents, or contractors, or anyone gaining access to the Services by means of Company's passwords or equipment (except where such access was the result of an act or omission of Nine Multimedia); (iii) suspension of Company's use of the Services as permitted in the Agreement; or (iv) a simultaneous failure of the primary and backup network connections between the Services and the Company System. If no backup network connections are in place at the time of the failure, the outage is not considered Excusable Downtime.
Scheduled downtime and maintenance. Scheduled downtime and maintenance is governed and dictated by the Carrier. As required by the Carriers, Nine Multimedia reserves periods every week during which maintenance and service upgrades will be made to its data center and network environments. Nine Multimedia represents that the Carriers currently require the following times be reserved for maintenance:
Standard System Maintenance: Tuesday, Wednesday and Thursday 0100-0400 EST (EDT)
Enhanced System Maintenance: Sunday 0100-0600 EST (EDT)
Nine Multimedia shall work with the Carriers and shall use its best efforts to minimize the downtime, taking into consideration any special events that may involve an increase in Company' s message transactions, including but not limited to sports games or concert events that may result in Subscribers desiring more Content during times which are scheduled for downtime.
Security. Nine Multimedia shall take commercially reasonable precautions to prevent unauthorized entry into computer and data systems comprising the Services and unauthorized access to the Company System. Nine Multimedia shall notify Company of any such security breaches within two (2) hours of the time that Nine Multimedia learns of their occurrence.
Systems Monitoring & Escalation. Nine Multimedia shall use commercially reasonable efforts to provide systems monitoring and support described herein to Company in connection with the Services. The Nine Multimedia Network Operations Center (TECH) is monitored 24 hours a day, seven days a week, during which it can be contacted for Service outages. The Nine Multimedia TECH will only respond to messages from Company's technical personnel in Company's TECH.
Company's requests will be prioritized as follows: Nine Multimedia will investigate, determine the severity level of each reported error and respond to requests within the time frames indicated. Each such reported error will be classified as either a problem with the Services (a "Solution Error") or an external problem and, if a Solution Error, will be assigned a severity level according to the descriptions set forth below. After research by Nine Multimedia, Nine Multimedia may reclassify the error from one severity level to another after consultation with and approval by the Company. When a severity level is assigned, Nine Multimedia will promptly designate appropriate resources to investigate and take corrective action with respect to any error. Corrective action may initially include a temporary fix or work-around solution.
Solution Errors are separated into several severity levels depending upon the availability of the Services. The severity levels are as follows:
Company Responsibilities. Company is responsible for all initial frontline support to Subscribers relating to the use and functionality of the Content. In order for Nine Multimedia to resolve any problem within the targeted resolution period, Company must use commercially reasonable efforts to make its appropriate technical personnel available to Nine Multimedia in order to assist as needed with such resolution. All problem reports shall be in English unless otherwise agreed to in writing by the Parties. Company will supply its scheduled maintenance periods and escalation contacts upon execution of this agreement.
Standard Support. Nine Multimedia shall provide standard technical support, including phone, email, and web support for Level 1, 2, and 3 issues as defined in Section 6 herein, from 8:00am to 12am (EST).
Operational Interface Agreement. Nine Multimedia and Company will work during the implementation phase to create an operational process document that defines processes for reporting issues/questions/outages, escalation timelines and contacts, and defines activities related to maintenances. This document will be owned by the respective party's operations teams and be reviewed periodically between the teams to ensure it is updated with any changes.
General Use of Mobile Marketing Services
License. The Nine Mobile service consists of mobile messaging, including sms, mms, mobile instant messaging or other messaging principally transmitted by Network Operators (as defined in Section 4 below) and online and mobile information aggregation and delivery services that make available information, data, text, graphics, messages and other materials from a wide variety of sources, including the Internet and third party sources (the "Service" or "Services"). Nine Mobile grants Marketer a non-exclusive, non-transferable, limited license to use the Service subject to the terms and conditions set forth herein and any additional terms set forth in an addendum, service order or other agreement executed by both parties (a "Service Order"). Marketer will receive user names and passwords and accept responsibility for any use of the Service under the user names assigned to the Account. Marketer agrees to maintain the security of the user names and passwords and will promptly notify Nine Mobile if there is any unauthorized use thereof by contacting Nine Mobile at support@NineMobile.com or 877-398-3362.
Restrictions on Use. Marketer will be given access to the Service to create Nine Mobile keywords ("Keywords") and to generate content to be associated with the keywords, and the ability for end-users to receive mobile message broadcasts including text messages. Marketer shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service in any way; (ii) modify or make derivative works based upon the Service; or (iii) reverse engineer the Service. Marketer is responsible for all activity occurring under its Accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data in addition to those restrictions set by the Network Operators (as defined in Section 4 below) and available for review on the applicable websites. Marketer further agrees that Marketer shall not include any third party advertising, including without limitation, any sponsorship, hyperlink or other branding, in connection with the Service or any Content (as defined in Section 5 below) without Nine Mobile's prior written consent.
Service Limitations
Nine Mobile may establish general practices and limits concerning use of the Service, including, without limitation, the maximum number of days that Content will be retained by the Service, the maximum number of messages, comments, emails, or other postings that may be sent from or received by an Account, the maximum size of any message that may be sent from or received by an Account, the maximum disk space that will be allotted to you on Nine Mobile's servers, and the maximum number of times (and the maximum duration for which) Marketers may access the Service in a given period of time. Marketer agrees that Nine Mobile has no responsibility or liability for the deletion or failure to store any messages and other communications or other content maintained or transmitted by the Service. Marketer acknowledges that Nine Mobile reserves the right to terminate Accounts that are inactive for an extended period of time which shall be determined in Nine Mobile's sole discretion.
Advertising
Nine Mobile shall have the right to include third party advertising on mobile web pages (wap), voice messages and/or text messages sent to users with Marketer's prior written consent. Further, Nine Mobile shall have the right to include any and all types of Nine Mobile branding on the Nine Mobile website, mobile web pages and voice messages or text messages sent to end users, including without limitation, use of the Nine Mobile trademarks and hyperlinks to the Nine Mobile website.
Network Operators
Marketer acknowledges that the Service depends on the use of services of third party network operators ("Network Operator"), directly and indirectly, as well as service providers to a Network Operator known as "Aggregators". Nine Mobile provision of the Services depends on the terms of services provided by Network Operators and Aggregators, over which Nine Mobile has no control. In the event of any changes in the services, prices, conditions or terms of services provided to Nine Mobile by Network Operators or Aggregators ("Network Operator Changes"), Nine Mobile will notify Marketer of Network Operator Changes that are material to the delivery of the Service as soon as reasonably practicable following Nine Mobile's notification of any Network Operator Change. Nine Mobile may amend the Terms based on Network Operator Changes. Nine Mobile is not responsible for any delays, delivery failures, or other damage resulting from any problems inherent in the use of the Network Operators, Aggregators, the Internet or electronic communications.
Content
Marketer Content. All information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials ("Content") is the sole responsibility of the person from whom such Content originated. Marketer is entirely responsible for all Content that it uploads, posts, transmits or otherwise makes available via the Service. Further, Marketer will not use the Service to upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, obscene, libelous, invasive of another's privacy, racially or ethnically derogatory, fraudulent or deceptive, or otherwise objectionable, as determined in Nine Mobile's sole discretion. Marketer is solely responsible for the promotion and marketing of any mobile messaging campaign operated by Marketer on behalf of Marketer's clients (the "Campaigns") that use the Service. Nine Mobile may publicly display or promote the Campaigns and any Content provided by you on the Nine Mobile website, on any third party websites that may display a Nine Mobile widget or in connection with any Nine Mobile marketing and promotional materials with Marketer's prior written consent. Marketer represents and warrants that it has the authority to grant Nine Mobile the rights to use the Content provided by Marketer in accordance with this Section and that all Content provided by Marketer is accurate and truthful.
Import of Mobile Phone Numbers. If Marketer provides one or more mobile phone numbers to Nine Mobile for which the Service will be used, Marketer represents that Marketer has all proper legal authority to use such mobile phone numbers and has complied with the Mobile Marketing Association's Best Practices Guidelines in the collection and use of such mobile phone numbers. Further, Marketer represents that Marketer has consumer permission to use the Service with such numbers. Marketer assumes all liability associated with use of such numbers via the Service and shall indemnify and hold Nine Mobile harmless for any claims related thereto.
Calls to Action. For promotions of a Campaign launched by Marketer that appear anywhere other than on the Nine Mobile website (i.e. promoted via banner ad, widget, in venue, third party website, etc.), Marketer must include the following language in close proximity to the phone number input box:
By entering your mobile number you certify that A) You are the account holder or B) have account holder's permission to do so. Standard message charges apply. Other charges may apply depending on your wireless service plan. Up to 5 alerts per week. You will receive alerts until you choose to opt out of this service by texting STOP to 85800 or reply STOP to any of our messages. You may also unsubscribe by clicking the Unsubscribe link on this web site. Send HELP to 85800 or call 877-398-3362 for support. Your cell phone number will only be used for providing this service. Nine Mobile currently supports the shortcodes 85800 and 64000. Supported Carriers: Alltel, AT&T, Boost Mobile, Cell South, Cincinnati Bell, Cellular One Dobson, Nextel, RCC, Sprint PCS, T-Mobile, U.S. Cellular, Verizon Wireless, Virgin Mobile USA
Disclaimers. Nine Mobile does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content. Nine Mobile reserves the right to investigate and take appropriate legal action against anyone who, in Nine Mobile's sole discretion, violates this provision, including without limitation, removing the offending communication from the Service and terminating the Accounts of such violators.
Prohibited Activity. Marketer will not:
Marketer acknowledges, understands and agrees that Nine Mobile may access, preserve and disclose Account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms; (c) respond to claims that any Content violates the rights of third parties; (d) respond to requests for customer service; or (e) protect the rights, property or personal safety of Nine Mobile, its users and the public.
Marketer acknowledges, understands and agrees that Nine Mobile and its designees shall have the right in their sole discretion to moderate, pre-screen, or refuse any Content that is available via the Service. Without limiting the foregoing, Nine Mobile and its designees shall have the right to prevent the publication of or remove any Content that violates the Terms or is otherwise objectionable. Further, Nine Mobile shall provide Marketer with tools to moderate Content via the Service and Marketer agrees to use those tools to attempt to remove profanity from user-generated Content before including it in the Service. Despite Nine Mobile's screening efforts, using the Service may include Content and/or links to Content that some people find objectionable, inappropriate, or offensive. We cannot guarantee that Content found in the Service will not include unintended or objectionable Content, and we assume no responsibility for the Content of any kind provided through the Service. Marketer agrees that it will evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.
Suspension of the Service Nine Mobile and the Network Operators may access and review Content transmitted through the Service, as necessary to identify a potential breach of the Terms or a Service Order. To the extent that Nine Mobile discovers an actual or potential breach, Nine Mobile may suspend the Services for as long as it deems necessary. Nine Mobile will use reasonable efforts to notify Marketer in advance of any suspension of the Services.
Nine Mobile may in its reasonable discretion suspend or terminate any or all of the Services at any time in the event that:
Fees
Payment. Fees and additional payment terms and conditions may be set forth and accepted on the Nine Mobile website or in a Service Order between Marketers and Nine Mobile. Payment is to be made by providing either a valid credit card or other method approved by Nine Mobile (collectively, the "Payment Method"). Payments are non-refundable. If for any reason Nine Mobile is unable to charge the Payment Method for the full amount owed Nine Mobile for the Service provided, or if Nine Mobile is charged a penalty for any fee it previously charged to the Payment Method, Nine Mobile may pursue all available remedies in order to obtain payment, which shall include but will not be limited to, immediate cancellation without notice of the Services. The Payment Method may be changed at any time by contacting Nine Mobile or using any self-service interface provided on the Nine Mobile website.
Self-Service Accounts. By activating your Nine Mobile account, you are expressly agreeing that we are authorized to charge you a monthly fee, any applicable tax and any other charges you may incur in connection with your use of the Service to the Payment Method you provided during registration (or to a different Payment Method if you change your account information). As used in these terms, "billing" shall indicate either a charge or debit, as applicable, against your Payment Method. The account fee will be billed upon activation of your account and on each monthly renewal thereafter unless and until you cancel your account. Click on the Billing tab to see the commencement date for your next renewal period. We will automatically bill your Payment Method each month on the calendar day corresponding to the activation of your account. In the event your account was activated on a day not contained in a given month, we will bill your Payment Method on the last day of such month. For example, if you became a paying user on January 31st, your Payment Method would next be billed on February 28th. There are no refunds or credits for partially used months. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the Billing tab at the top of your home page. If your Payment Method reaches its expiration date, your continued use of the Service constitutes your authorization for us to continue billing that Payment Method and you remain responsible for any uncollected amounts.
Cancellation. Your Nine Mobile Account will remain active until you cancel your account or we terminate it. You may cancel your account at anytime and cancellation will be effective immediately, however, you must cancel your account before it renews each month in order to avoid billing of the next month's fees to your Payment Method. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL MONTHS. To cancel, click the words "Cancel Account" on the Billing page and follow the instructions for cancellation. Nine Mobile reserves the right to terminate your account for any or no reason.
Sweepstakes and Promotions
Nine Mobile can assist Marketers with the set-up and administration of sweepstakes and promotions. Nine Mobile uses a third party sweepstakes service to comply with sweepstakes laws and therefore accepts no liability for any such sweepstakes or promotions.
Privacy Policy
Click here to review the Nine Mobile's Privacy Policy. Marketer acknowledges that it has read, understands, and agrees to be bound by Nine Mobile's Privacy Policy.
Changes in Terms and Conditions
We may modify the Services from time to time, for any reason, and without notice, including the right to terminate with or without notice, without any liability. We reserve the right to modify these Terms from time to time without notice provided that we will notify you via email of any substantive changes to the Terms.
Intellectual Property Policy
Unauthorized copying, distribution, modification, public display, or public performance of copyrighted works that is not considered fair use is an infringement of the copyright holders' rights. Marketer shall not use the Service to infringe the intellectual property rights of others in any way. Nine Mobile will terminate the Accounts, and will terminate making available through its site the Content of any persons or entities that infringe the copyrights, or other intellectual property rights, of others. In addition, Nine Mobile reserves the right to terminate the Account upon any single infringement of the rights of others in conjunction with use of the Service, if Nine Mobile believes that conduct of the Marketer or its user is harmful to the interests of Nine Mobile, its affiliates, or other users, or for any other reason in Nine Mobile's sole discretion.
In accordance with the Digital Millennium Copyright Act of 1998 (the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/), Nine Mobile will respond expeditiously to claims of copyright infringement committed using the Service that are reported to Nine Mobile's "Designated Copyright Agent." If you are a copyright owner, or authorized to act on behalf of an owner of the copyright or of any exclusive right under the copyright, please report your notice of infringement by sending an email to the Copyright Agent at support@NineMultimedia.com.
Disclaimer of Warranties
Nine Mobile disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in the Services. Nine Mobile disclaims any responsibility for the deletion, failure to store, misdelivery, or untimely delivery of any information, material or Content. Nine Mobile disclaims any responsibility for any harm resulting from downloading or accessing any information or material on the Internet through the Service.
THE SERVICE, AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES WHATSOEVER. NINE MOBILE AND ITS LICENSORS EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. NINE MOBILE AND ITS LICENSORS DISCLAIM ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SERVICES. NINE MOBILE AND ITS LICENSORS DISCLAIM ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE SERVICES. NINE MOBILE AND ITS LICENSORS DISCLAIM ANY WARRANTIES FOR SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS PROVIDED IN THE SERVICES.
MARKETER UNDERSTANDS AND AGREES ANY MATERIAL, DATA OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS AT MARKETER'S OWN RISK AND THAT MARKETER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO ANYCOMPUTER SYSTEM AND/OR MOBILE PHONE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY.
Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL NINE MOBILE OR ITS LICENSORS BE LIABLE TO ANY MARKETER ON ACCOUNT OF THAT MARKETER'S USE OR MISUSE OF OR RELIANCE ON THE SERVICES ARISING FROM ANY CLAIM RELATING TO THIS AGREEMENT OR THE SUBJECT MATTER HEREOF, SUCH LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AND PUNITIVE DAMAGES WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, (EVEN IF NINE MOBILE OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY.
Miscellaneous Provisions
Force Majeure. Under no circumstances shall Nine Mobile or its licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment and software failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.
Third Party Websites. The website contains links to third party sites ("Linked Sites"). These Linked Sites are not under the control of Nine Mobile and Nine Mobile shall not be responsible or liable for the availability, content or performance of any Linked Sites. Further, Nine Mobile shall have no liability for any claims relating to any wireless, telecommunications or other carrier, regardless of whether such carrier is used by you in connection with the Nine Mobile website.
Trademarks. "Nine Mobile" and other related marks are the trademarks of Nine Multimedia, Inc. and are protected by law. All other names of companies and products displayed on the website may be trademarks of their respective owners and are used with permission. Marketer may not copy, display or use any of these marks without prior written permission of the mark owner. Notwithstanding the foregoing, Nine Mobile shall have the right to use Marketer's name and trademark(s) on the Nine Mobile website and on Nine Mobile's customer list.
Governing Law. These Terms and the terms and conditions of any Service Order will be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions or your actual state or country of residence. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms of Service to be unenforceable, the remainder of the Terms of Service will continue in full force and effect.
Entire Agreement. These Terms and the terms and conditions of any Service Order constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of the Terms will be effective only if in writing and signed by Nine Mobile.
Marketer agrees that the Terms will survive the expiration or termination of any Service Order.
In order to register with Nine Mobile, obtain an Account and use the Services, an authorized representative of Marketer must click the "I Agree" button below indicating that Marketer accepts and agrees to abide by these Terms.
Effective Date: January 2nd, 2009











